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Funds Availability Policy Changes

A detailed infographic illustrating funds availability policies, with charts, graphs, and diverse groups of people discussing banking and finance, in a modern and professional style.

Funds Availability Policy Insight Quiz

Welcome to the Funds Availability Policy Insight Quiz! This quiz is designed to gather insights on members' experiences and perceptions regarding the Funds Availability Policy at Navy Federal Credit Union. Your participation will help us understand how our policies affect our members and identify potential areas for improvement.

Share your experience with our Funds Availability Policy.
Provide valuable feedback that can shape future changes.
Your input can help enhance member satisfaction.

12 Questions3 MinutesCreated by AssessingFinance452

Do you address Funds Availability w/Business Members?

Yes

How often are Business Members negatively affected by recent changes in the Funds Availability Policy?

Daily

Weekly

Monthly

Rarely

Never

Did the Member indicate if they consider the Funds Availability Policy as a factor in maintaining their NFCU accounts?

Yes

Unsure

How much was the deposit that raised the Member's concern?

$225-$2500

$2500-$5000

Over $5000

Unsure

No deposit was made

How long was the Member willing to wait to receive funds?

Same day

24 hours

48 hours

3-5 days

Unsure

Did the Member verbalize how NFCU's Funds Availability Policy compares to others?

Yes

Unsure

Did the Member indicate any dissatisfaction with the previous or current policy? (Select all that apply)

Yes - Current

No - Current

Yes - Prior

No - Prior

Unsure

Did the Member state which Financial Institution provides a preferred policy?

Yes

Unsure

Do you feel a more competitive policy will enhance the Member experience?

Yes

Unsure

How many affected accounts either did not open or have been closed since the current policy was enacted?

None

Less than 5

More than 5

Unsure

Do you feel returning to the pre-COVID policy will enhance the Member experience?

Yes

Unsure

Please provide feedback related to Navy Federal's current or previous Funds Availability Policy. Include perspective from both employee and member views.

If the Member verbalized which Financial Institution they felt provided a better policy, please list here.

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