What type of contractor problem did you experience during your home project?
Workmanship/quality issue
Project was left incomplete
Schedule delay
Cost overrun or unexpected charges
Damage to the home/property
Poor communication or unresponsiveness
Dispute over contract scope
Other
Who ended up resolving the problem?
The contractor fixed it
A different contractor fixed it
I fixed it myself
I had to live with the problem
We are still trying to resolve it
A third party helped resolve it
What was the first thing you did after realizing something was wrong?
Contacted the contractor
Documented the issue with photos or notes
Reviewed the contract or agreement
Sought advice from friends/family
Looked up my consumer rights or options
Contacted my payment provider or bank
Did nothing at first
How frustrating was the situation overall?
1
2
3
4
5
Not frustratingExtremely frustrating
How confident were you that you understood your options when the problem first happened?
1
2
3
4
5
Not confidentVery confident
Which of these resources did you use to figure out what to do next?
Contract or written agreement
Texts, emails, or messages
Photos or videos
Online research
Advice from friends or family
Consumer protection agency or local authority
Attorney or legal advice
None of the above
Did you consider any formal action against the contractor?
No
Yes, I considered filing a complaint
Yes, I considered small claims court
Yes, I considered hiring a lawyer
Yes, I took formal action
How difficult was it to keep track of records related to the project?
1
2
3
4
5
Very easyVery difficult
How large was the project when the issue occurred?
Small repair
Single-room renovation
Multiple rooms
Whole-home project
Exterior or yard project
Other
About how much money had you already paid when the problem became clear?
Nothing yet
Less than 25%
25% to 49%
50% to 74%
75% to 99%
Paid in full
Prefer not to say
Did the problem affect your home’s livability or daily routine?
Yes, significantly
Yes, somewhat
No, not really
Not sure
How did the contractor communicate with you during the problem?
In person
Phone calls
Text messages
Email
Through an app or portal
Mostly avoided communication
Other
How long did it take before you realized the issue was serious?
Immediately
Within a few days
Within a few weeks
Longer than a month
I never became sure it was serious
Did the contractor bring any subcontractors or third parties into the project?
Yes, and that created problems
Yes, but it did not create problems
No
I’m not sure
Did you make any changes to the original project plan after the problem started?
Yes, major changes
Yes, minor changes
No changes
I don’t remember
Were any permits, inspections, or code requirements involved?
Yes, and they became part of the problem
Yes, but they were not part of the problem
No
I’m not sure
Did the issue create tension with anyone else in your household?
Yes, a lot
Yes, a little
No
Not applicable
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