Which of the following categories best describes the industry you primarily work in
Banking
Stock exchange
IT
Marketing
Health care
Investor (self employment)
Retail
Insurance
Student
Un employment
Retired
Other
Please Specify :
Which of the following best describes your role in industry?
Self-employed/Partner
Staff
Manger
Head of department
Upper Management
Other
Please Specify :
Monthly income?
Less 500 BHD
500 - 1,000 BHD
1,000-1,500 BHD
1,500- 2,000 BHD
Above 2,000 BHD
How frequently use mobile banking service per month ?
Never
1-3
3-6
6-9
Above 9
How frequently do you visit your bank branch per month ?
Never
1-3
3-6
6-9
Above 9
Do you prefer the banking services to be provide by ?
Call center
Branch
Online
Which attribute of the bank do you value the most ?
Quality of services
Technology used
Trust
Location
Do use E-banking ?
Yes
No
Which service more used per month?
Branch
ATM
E-banking
Benefit pay
Are you satisfied with using E-banking ?
Yes
No
Please rate how important the following elements for you ?
Extremely important
Very important
Moderately important
Slightly important
Not at all important
Service at branch
Online service
Human contact
Call centre
E-banking
Banking security
Save your time
Reduce the cost
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