Gemini Housing Co-operative Ltd

Tenant Perception Survey

‘Taking everything into account, how satisfied or dissatisfied are you with the service provided by Gemini Housing Co-operative?’

‘Has Gemini Housing Co-operative carried out a repair to your home in the last 12 months?’

‘How satisfied or dissatisfied are you with the overall repairs service from Gemini Housing Co-operative over the last 12 months?’

‘Has Gemini Housing Co-operative carried out a repair to your home in the last 12 months?’

‘How satisfied or dissatisfied are you with the time taken to complete your most recent repair after you reported it?’

‘How satisfied or dissatisfied are you that Gemini Housing Co-operative provides a home that is well maintained?’

‘Thinking about the condition of the property or building you live in, how satisfied or dissatisfied are you that Gemini Housing Co-operative provides a home that is safe?’

‘How satisfied or dissatisfied are you that Gemini Housing Co-operative listens to your views and acts upon them?’

‘How satisfied or dissatisfied are you that Gemini Housing Co-operative keeps you informed about things that matter to you?’

To what extent do you agree or disagree with the following

“Gemini Housing Co-operative treats me fairly and with respect”?’

‘Have you made a complaint to Gemini Housing Co-operative in the last 12 months?’

‘How satisfied or dissatisfied are you with Gemini Housing Co-operative’s approach to complaints handling?’

‘Do you live in a building with communal areas, either inside or outside, that Gemini Housing Co-operative is responsible for maintaining?’

‘How satisfied or dissatisfied are you that Gemini Housing Co-operative makes a positive contribution to your neighbourhood?’

‘How satisfied or dissatisfied are you with Gemini Housing Co-operative’s approach to handling anti-social behaviour?’